These conditions govern all
sales on the website www.bonne-provence.de. Any order validated by a buyer
on this site implies acceptance by the said buyer of the following conditions
of sale, which exclude all other conditions – for example those
governing sales in the shop itself.
Article 1. Identification
of offer
The sales contract is established between Ralf Dick, owner
of the website Bonne-Provence.com, and the customer wishing to make a
purchase on this site. In conformity with current legislation relating
to consumer protection and to long-distance sales, the following information
is communicated :
Offer concerns any on line purchase from the website bonne-provence.com.
It is valid for the life of the site until stocks are exhausted; it is
valid for any purchase made on-line for delivery in USA, Canada and Australia.
Article 2. Availability
Any product described on the site is available, and our
offers are made within the limit of available stock; we cannot be held
responsible for unavailability. Should an article become unavailable after
an order has been placed, the buyer is advised by e-mail, fax or telephone
when the order is handled; the buyer may then opt for delayed delivery,
or cancellation of the order, or change of order. The reorder time at
the various suppliers in France is 2 - 3 weeks. You get the PayPal payment
message only very short before the shipment of the complete order. There
no adavance payments without all the order in stock.
Articled 3. Time-sequence
for order handlings
Orders are handled as soon as possible by our staff; articles
are sent within 24 hours. This time-sequence applies to working days,
and does not take account of DHL problems or unavailabilities.
Article 4. Validation
of order
By clicking on “send order now” you declare
your commitment to the order, and to all the present sale conditions,
without reserve. Your order will not be fully validated until confirmed
by our customers’ service and after validation of payment. This
confirmation is made by e-mail at the latest 24hours (in working days)
after reception of an order, in the case of payment by PayPal. We send
the PayPal message seperately to check the quantites on our stock.
We reserve the right not to accept an order, for any reason.
Data recorded on the website Bonne-Provence.com constitutes proof of any
transaction made between Bonne-Provence and its clients. Data recorded
by the payments system constitutes proof of financial transactions.
Article 5. Prices
The total shown when an order is recorded is in US$; The
prices ar without you local "use tax". If the Order value of
the goods is below 200$, there will be no customs handling an costs. (freight
costs excluded) It will be only a information consumption entry in to
states. I only put the filled in CN22 declaration on the parcel. Unitl
the order value of 2000 US $ it is still an easy to handle consumption
entry.
Article 6. Payment
and Invoicing
Payments will be made for by PayPal.
The total to be paid (postage included) will be debited in dollars on
the customer’s account when the order is accepted by our staff.
This implies :
- acceptance in advance and without conditions on the part of the customer
that Bonne-Provence shall proceed with the transaction.
Customers who do not
wish to pay via PayPal may :
• send us a check made out in dollars and payable to 'Bonne-Provence'
together with the order-form, dated and signed, to
Bonne-Provence
Bergstr. 95
52372 Kreuzau - Germany
or use the SWIFT payment
or send a cheque to
our adress in Germany.
The order total shall
be paid in advance as a bank transfer (SWIFT payment) from your local
bank to Bonn-Provence.All costs for the bank transfer (SWIFT payment)
shall you as the customer pay. The cost for making a SWIFT payment depends
on your choice of bank. State your name and order number at the SWIFT
payment for us to identify your payment. You will receive the order number
by email to your email address.
You need this
information to make the SWIFT payment:
SWIFT CODE: DEUTDEDB395
IBAN NUMBER: DE61 3957 0024 0820 3457 00
BANK NAME: Deutsche Bank
Our customers’
service will confirm by e-mail safe reception of the cheque or payment;
confirmation of an order is then made after bank’s agreement to
cash. Bonne-Provence reserves the right to cancel any client's order,
or to require guarantee of payment if there is any risk of the payment
not being honored– e.g. litigation about a previous non-payment.
Invoices are sent with the article(s) ordered to the address quoted by
a customer, who must indicate on-line if the invoicing differs from the
forwarding address.
Article 7. Clause relating
to Reserve of Property
Articles delivered remain our property until whole payment
of the order. As long as whole payment has not been made, customers commit
themselves not to resell, give away or give as a guarantee any article
bought on the website Bonne-Provence.de (“whole payment” means
effectual and irrevocable settlement of accounts for articles bought on
this site).
Article 8. Postage
Postage of articles is taken care of by our commercial
partners DHL. We will indicate likely delivery dates depending on distance
etc. However, we cannot be held responsible for delays due to carriers.
Packets are sent to an address furnished by the customer. If the customer
is absent when delivery is made, a note is left requesting the customer
to retrieve the packet at the nearest depot. The goods cannot
be shipped to post-boxes.
On reception of a packet, customers must check its state; if imperfect,
this may be stated on the postage receipt, precisely; complaints must
be made within 48 hours by post and e-mail, in the absence of which, the
buyer is presumed to renounce any legal redress from Bonne-Provence. Postal
risks are borne by the buyer; this risk bearing is transferred when articles
are given to carriers.
Article 9. Customer
protection
In order for our customer to make purchase in complete
trust, Bonne-Provence uses PayPal as standard payment method. PayPal is
a serious organisation (owned by eBay). The credt card number ist only
give via secure channels to PayPal. Bot to Bonne-Provence. Also the PayPal
transaction has an include insurance of 500$ per transaction. So you never
give your credit-card data to any outside business. (oven not to us -
Bonne-Provence)
Article 10. Retractation
Customers may, within one month from delivery date, retract
their order; beyond this period, the right to retract is forfeited. Customers
must return the articles in their original packing, in perfect condition,
unused, fabrics of course uncut together with the delivery slip. During
this period the guarantee is total; customers may if they wish return
the packet without giving a reason; they may require repayment or exchange
of articles within the limits of available stock. Unless the reason for
return of goods is attributable to the fault of Bonne-Provence, customer
must pay postage-costs. Articles must be sent to the address in article
6. When returning goods please supply all relevant details, including
order – n°. Incomplete information invalidates the request.
Repayment is made via PayPal within 30 days
of receipt in perfect state by us.
Article 11. Confidentiality
of personal details
Personal details which you send us are only used by our
staff to handle your order, and possibly to make suggestions about products.
E-mail addresses are never recorded with a view to being sold, passed
on or exchanged.
In conformity with computer laws and liberties you have right of access,
rectification and opposition to personal details about yourself. To exercise
this right, request it on-line or by post, quoting your name, first name
and address.
Article 12. Limits
of responsibility, Applicable Law and Litigation
Photographic representations of products are not contractual.
Errors that occur shall not engage the responsibility of Bonne-Provence.
Slight variations in color may occur due to photographic treatment ; color
indications are only approximate. Contracts come under German law, specifically
that concerning sales at a distance. We are at your service for the best
settlement of any problems. In the case of litigation about interpretation
or execution of contracts, the sole competent arbiter is the court of
Aachen, Germany.
Bonne-Provence follows German law; we cannot be held responsible for the
non-observance of legislative/statutory arrangements in country of delivery.
Bonne-Provence declines all responsibility for non-execution which originates
in Acts of God beyond its control.
If you are
in doubt about the color and the quality of the fabrics, order some free
samples via our" contact" page.
Article 13. Modification
of Conditions of Sale
Bonne-Provence reserves the right to change these conditions;
such changes are brought to the attention of customers by on-line updating.
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